Frequently Asked Questions
Helpful information for the modern parent on the go.
What materials are used in Petunia Pickle Bottom bags?
Our bags are crafted with premium materials including our signature easy-to-clean glazed coated canvas, vegan leather, and high-quality textiles designed to withstand the rigors of parenting while maintaining a stylish aesthetic.
How do I clean my diaper bag or backpack?
For most of our glazed and vegan leather products, we recommend spot cleaning with a damp cloth and mild detergent. Please avoid machine washing or submerging in water to preserve the integrity of the hardware and fabric treatments.
What is your return policy for online orders?
We offer a 30-day return window for items in new, unused condition with all original packaging and tags attached. Please note that certain sale items may be designated as final sale and are not eligible for return.
Do your bags come with a warranty?
Yes, we stand behind our craftsmanship. Petunia Pickle Bottom offers a limited warranty against hardware and manufacturer defects for one year from the date of purchase when bought through an authorized retailer.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Once shipped, delivery times vary by location but generally arrive within 5-7 business days. Expedited shipping options are available at checkout.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our store locator to find a local boutique or authorized international distributor.